Return & Refund Policy

1. General provisions

This policy governs the return and refund process for goods and subscriptions purchased through the Orienteering Future System (OFS). We comply with EU consumer protection legislation.

2. Return of physical goods (online store)

You have the right to return a physical product within 14 calendar days from the date of receipt.

2.1. Conditions for return:

The item has not been used and remains in original condition
Packaging and completeness are intact
Order confirmation (order number, email) is provided

2.2. Items that cannot be returned:

Custom-made goods (e.g. clothing with club logo)
Opened electronics or RFID tags
Damaged or used products

2.3. Refund and shipping:

Full item cost is refunded
Return shipping costs are the buyer's responsibility
Refund is made using the original payment method within 14 business days after the item is received

3. Refund for subscriptions

The OFS subscription gives access to digital services: training management, map tools, device connection, analytics, etc.

3.1. Free trial period:

You receive a 14-day free trial upon registration
During the trial, you may cancel without charge

3.2. After payment:

According to EU regulations, refund is not possible after subscription activation if:

You have started using any platform feature (e.g. uploading maps, creating an event)
You were informed in advance about the non-refundable nature of the service

We consider the subscription activated after your first action within the platform.