Delivery Terms

1. Delivery regions

We deliver to all EU countries and other international destinations where logistics is available. If your country is not listed during checkout, please contact us.

2. Delivery methods and carriers

We work with trusted delivery partners including PostNL, DHL, DPD, GLS, and national postal services. Available delivery options are shown after entering your address at checkout.

3. Shipping cost calculation

Calculated automatically based on:

Destination address (country, region, ZIP code)
Order content (weight, volume, number of packages)
Chosen delivery method (standard, express, etc.)

Shipping cost is shown before final order confirmation.
For complex or international shipments, our manager may contact you to clarify shipping options.

4. Confirmation and tracking

After dispatch, you will receive a tracking number by email. In case of split shipments (e.g. clothing + devices), separate tracking codes may be provided.

5. Delivery times

Netherlands: 1–2 working days
EU: 2–7 working days
Outside EU: 7–21 days (depending on customs and location)

Delivery times are approximate and may vary during high seasons.

6. Packaging

We pack all products with care. Electronics are protected with foam or antistatic material, clothing is sealed in individual packages. We use recyclable materials whenever possible.

7. VAT, customs duties and taxes

Within the EU

All prices include VAT (BTW). You pay the full final amount at checkout — no additional taxes or fees are charged upon delivery.

Outside the EU

Orders outside the EU are calculated without VAT.
Our manager will contact you to confirm shipping conditions and final pricing before payment.
Delivery starts only after your confirmation.
Customs duties, import taxes, and handling fees may apply in your country.
These charges are paid by the recipient and are not included in the checkout price.
We do not control or estimate these costs — check with your local customs office if needed.

8. Undeliverable or incorrect addresses

If delivery to your address is not possible, we will contact you to discuss alternatives.
If the address is incorrect and the parcel returns, additional charges may apply for reshipping.
You can edit the delivery address before shipment.